Lalamove’s digital platform for delivery changed the business models and people’s lives
Back to 20 to 30 years ago, people in Hong Kong would make phone calls to the van calling center for on-demand van delivery service. The operator would match the drivers for the customers by calling through walkie-talkie network and it would take quite some time to connect the drivers stationed nearby. The Hong Kong designed brand Lalamove, established in 2013, recognized the problem of inefficiency in conventional operation, the team decided to take advantage of the technology of internet platform to enhance and transform the on-demand delivery services business model. Indeed, the change of name from original “EasyVan” to “Lalamove” shows the disruption of light van vehicle business model from just being a call center to be a leading global company of digital on-demand delivery transport service, i.e. moving goods from point A to point B, in a reliable, simple and quick way.
By registering on the app and joining Lalamove, drivers can pick orders and start doing business with their own light vans, lorry trucks or even motorcycle easily. On the other hand, by installation of Lalamove’s app, the customers can easily make request for delivery services in wherever local locations with a few simple and easy steps. Thanks to the leverage of digital platform, Lalamove has been helping many drivers in different countries to improve their daily living. One of the touching stories is about a tramp In Manila, who decided to change his life and by investing all he had to get a motorbike, he was able to have his own house after working hard with Lalamove for several years. Other than self-employed drivers, Lalamove also provides business solutions of professional take-away or collection delivery team services for restaurants and SMEs.